Ordering Policy

Ordering Policy

Order Guidelines

All grocery delivery orders must be placed a minimum of 48 hours prior to your arrival date to allow for adequate shopping and set-up time. Orders placed within 48 hours of arrival may be subject to additional fees. Same day deliveries may also be subject to additional fees and are based upon availability.

*If you prefer to manually type a grocery list, please click here to fill out our online order form.

Billing

Prices ARE NOT listed on our site. All items are purchased at local Safeway stores and are similar to your local grocery store. You will be charged the exact amount of the Safeway receipt, in addition to our delivery fees. At checkout you are required to input your credit card information for authorization (this may show up on your bank statement as a charge/pending capture of $10.00); however, you will only be charged after the delivery has been made and this initial charge will not be incurred. The credit card entered will be the credit card charged.

Minimum Order

There is no minimum order size for a grocery delivery. The standard delivery fees will be applied to each order.

Substitutions

ATTENTION! Safeway in Truckee is one of the busiest (most of the time, the busiest) Safeway Store in all of California. Due to such high demand of products, inclement weather that can hinder deliveries, and limited selection of items TahoeToYourDoor reserves the right to substitute any product (unless otherwise noted). We will use our best judgment to find a suitable replacement. If there is no suitable substitution available the item will be omitted from the order.

Alcohol Policy

Any order that includes the purchase of alcohol requires the credit card holder to provide a valid driver’s license that matches the billing information. This image can be submitted to TTYD via e-mail or text message.Please review our Terms and Conditions – “Purchase of Alcoholic Beverages”  for further details.

Payment Options

We accept Visa & MasterCard through our secured payment gateway, Authorize.net. A credit card is necessary for authorization to hold your order; however, you WILL NOT be billed until the order has been delivered.

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