Terms and Conditions

TERMS AND CONDITIONS

 

WELCOME TO TAHOE TO YOUR DOOR, INC. We appreciate your patronage.

By placing an order with tahoetoyourdoor.com, you are agreeing to the Terms and Conditions that govern the use of this site and which serves as the contract between you and Tahoe to Your Door, Inc., “ TTYD”, including the terms upon which we agree to deliver to you.   We may amend the Terms and Conditions at any time by posting a revised version on our website.  Your continued use of our services constitutes your acceptance of any changes to the Terms and Conditions.

Our Delivery Service

When you place an order, we use reasonable efforts to make the delivery to you at the time of your choosing or before your arrival, provided your order is placed at least 48 hours prior to your requested delivery date and time. Orders placed less than 48 prior to the requested delivery date and time may be subject to additional charges.  It is the policy of TTYD to purchase only the items ordered, but we reserve the right to not deliver an item ordered if it is unavailable or unsatisfactory. If an item you choose is unavailable, we reserve the right to substitute the item with a substantially equivalent product, unless you specifically state “no substitutions.” We will adjust the price if the product is less, and we will not charge more if the product is more. In the case of bad weather, or unforeseen delivery complications, deliveries may become delayed. We do not guarantee or stipulate that deliveries will be completed at a specific time. Delivery times are subject to many variables, including the weather, traffic conditions and are in all cases made at our convenience TTYD’S LIABILITY FOR MISSING A DELIVERY OR PICKUP TIME IS LIMITED TO DELIVERY AT A LATER AGREED TIME AT NO ADDITIONAL CHARGE.

Please note that we reserve the right to refuse service to anyone.

Price and Payment

You do not need to be present when your order is delivered. Your order will arrive with an invoice that will list all of the items you have received and were billed for. If something is missing from your order, please call us at which time we will do everything reasonable in our power to ensure your satisfaction. Protecting your privacy is very important to TTYD.  All personal information will be kept confidential.  You agree to provide us with your credit card information prior to placing an order and you expressly authorize us to charge your credit card once the order is delivered.  We do not accept cash.  All credit card payments are processed under the security of our Merchant Account. At the time your groceries are delivered, the total cost of the groceries plus 20%, as well as the flat fee of $40 for our services will be charged to your credit card.  Order cancelled within 36 hours prior to the requested delivery date and time shall incur a $40 fee and a restocking fee equal to 25% of the total order. Orders cancelled more than 36 hours prior to the requested delivery date and time shall not incur any fee or charges.  Upon verbal or written consent of the customer, TTYD reserves the right to charge an additional fee for all services performed above and beyond our standard delivery service.  We reserve the right to change the cost of deliveries and/or our delivery fee structure at any time.

Purchase of Alcoholic Beverages

By law, purchasers of alcoholic beverages must be at least twenty-one (21) years of age. You may not legally order any alcoholic beverages unless you are at least twenty-one (21) years of age. Furthermore, you may not purchase alcoholic beverages for anyone who is under the age of twenty-one (21). You must present identification and proof of age to receive alcoholic beverages. Therefore, TTYD requires you to e-mail to info@tahoetoyourdoor.com, or text to 530-264-TTYD (8893) a copy of a valid picture Identification Card or Driver’s License for proof of 21 years of age for all alcohol orders. The name on the picture ID or Driver’s License must match the name on the order and the billing information.  You further certify that you will personally receive the alcoholic beverages and/or tobacco products and that you will have your identification available for inspection. We reserve the right to refuse service, remove alcoholic beverages, or cancel orders at our sole discretion. By signing up, checking out and accepting the Terms and Conditions, you affirmatively state and certify that you are old enough to legally purchase alcohol and/or tobacco products and that you are purchasing such products for your own consumption and no other purpose. In the case of alcohol, you state and certify that you are 21 years of age or older. In the case of tobacco products, you state and certify that you are 18 years of age or older. You further certify that you will personally receive the alcoholic beverages and/or tobacco products and that you will have your identification available for inspection.

Warranty Disclaimer; Limitation of Liability.

TTYD IS AN INDEPENDENT CONTRACTOR.  TTYD DOES NOT HAVE CONTROL OR LIABILITY FOR THE PRODUCTS THAT ARE PURCHASED FROM OTHER VENDORS OR RETAILERS.  YOU AGREE THAT TTYD WILL NOT BE HELD LIABLE FOR THE INGESTION OR USE OF ANY ITEMS DELIVERED THAT CAUSE ANY ALLERGIES, SICKNESS OR DEATH, AS WE ARE NOT THE MANUFACTURER OF SAID ITEMS.  IT IS NOT OUR RESPONSIBILITY TO BE AWARE OF WHICH PRODUCTS OR ITEMS MAY CAUSE YOU, YOUR FAMILY, OR FRIENDS, HARM, AND WE ARE NOT RESPONSIBLE OR LIABLE FOR THE MISUSE OF ANY PRODUCTS OR ITEMS.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO OUR SERVICE, THE SITE, OR ITS CONTENTS OR WITH RESPECT TO ANY INFORMATION, SERVICES, AND PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH OUR SERVICE; WE DO NOT ADOPT ANY REPRESENTATION OR WARRANTY OF ANY MANUFACTURER OR MERCHANT OF ANY SUCH INFORMATION, SERVICE, OR PRODUCTS. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND AS TO THE AVAILABILITY, ACCURACY, OR CONTENT OF ANY INFORMATION, SERVICES, OR PRODUCTS OBTAINED THROUGH THE SITE OR THE SERVICE.

NEITHER TTYD NOR ANY OF ITS OWNERS, EMPLOYEES, AGENTS OR REPRESENTATIVES SHALL BE LIABLE FOR ANY DAMAGES OF ANY KIND. YOUR SOLE AND EXCLUSIVE REMEDY HEREUNDER SHALL BE FOR YOU TO DISCONTINUE YOUR USE OF OUR SERVICE AND TO TERMINATE THIS AGREEMENT.